Refund policy

Gravity — Return & Refund Policy

Elevate Your Radiance.

At Gravity, we want you to be happy with your purchase. If there is a problem with your order or product, please contact us at [your email address] as soon as possible.

Damaged or Defective Products

If your product arrives damaged, defective, unsafe, or does not meet the applicable requirements of South African consumer law, please contact us with your order number and clear photographs or videos showing the issue.

Where applicable, Gravity will arrange an appropriate repair, replacement, or refund in accordance with applicable South African consumer-protection legislation.

Incorrect Products

If you receive an incorrect product, please contact us as soon as possible after delivery. We will investigate the issue and, where the error is confirmed, arrange an appropriate replacement or refund.

Change of Mind

If you change your mind about a purchase, returns will be handled in accordance with applicable South African law and the condition of the product.

Where a return is accepted, the product may need to be unused, undamaged, and returned with its original packaging and accessories.

Refunds

Once a returned product has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be processed using the original payment method. The time for the funds to reflect may depend on your bank or payment provider.

Contact

For return or refund enquiries:

Email: gravity.facelift@gmail.com 

Store: Gravity

Location: South Africa

Nothing in this policy is intended to limit any rights you may have under applicable South African law.

Last updated: 13/08/2026